SATISFACTION PROMISE
Returns & Refunds Policy
Your trust is our priority. Read about how we handle refunds and returns for our organic wellness range.
Damaged Products
Instant exchange or refund if items are damaged on arrival.
Easy Replacement
Contact support within 7 days of package delivery.
100% Refund
Direct refunds routed directly to your UPI or Bank Account.
1. Sourcing Quality & Refund Claims
Our Amla items contain raw, sun-dried pulp, raw honey, and organic jaggery. Because they are 100% natural, minor variations in taste, color, or shape can occur depending on seasonal harvests. These variations are normal indicators of natural purity and do not qualify for returns.
However, if you receive a package with broken seals, container damage, or quality compromises, you are fully entitled to a replacement or refund.
2. Refund Eligibility & Support Window
To place a return or refund request, please email us at support@aavla.in or call our support line within **7 days** of receiving your package. Please attach clear photos of the invoice and outer packaging highlighting the damage.
3. Reverse Logistics & Pickup
Once approved, the nearest partner retail store will coordinate a logistics pickup from your address within **24-48 hours**. You do not need to ship the products back independently.
4. Refund Process
Refunds are processed back to the original method of payment (UPI scanner reference or bank account transfer) within **3 to 5 business days** of the local retailer collecting the returned package.